Author: Al Ibnou El Kadi
Al Ibnou El Kadi
Abderrahim is affectionately known as Al because we mangle his real name. As our support lead, Al brings to his role more than 10 years of world-wide experience in the IT industry, having worked in Canada, the United States and Morocco (in 3 languages, no less). He is a natural fixer of things and will go above and beyond to solve a problem. His passion for astronomy explains his Zen-like calm and wise-beyond-his-years attitude.
Articles by this author
The Art of Customer Service
Customer service is the key to success for any business that has market competition. Some - if not most - companies don’t consider customer service a vital asset. But without good service, the company won’t be able to grow and expand. (May 17, 2011)
Exchange 2010 Distribution Lists Block Messages from External Senders
The process of creating a distribution list and making it receive email from all senders (local and external) wasn't a big deal in Exchange 2003. But things changed in Exchange 2007 and 2010, causing external senders to get a 550 5.7.1 error. (Apr 27, 2011)
SSL/TLS Part 2: How to Create and Configure a Certificate
In the first article, How to use SSL/TLS to Secure Your Communications: The Basics, I wrote about what SSL/TLS was about. In this new article, I will show you how to create and setup a certificate on IIS. (Apr 18, 2011)
How to use SSL/TLS to Secure Your Communications: The Basics
With the rising rate of data theft and increasing media attention given to hackers, malware, eavesdropping and, more recently, WikiLeaks, there is a greater awareness of the need for data security. Network administrators and end users alike are seeking ways to protect their data at home, and on their work and private networks. (Apr 11, 2011)
Conficker worm on April 1st
It's that time of year again when most admins get more nervous about computer security. Why? April 1st is looming, and often malware is implanted on victims' machines with an internal timer set to unleash its effects on April Fool's Day. (Mar 29, 2011)
Virtual Desktop Organizer: Get rid of your Windows Desktop clutter
If you’re a busy administrator, you no doubt spend your days having to multi-task. So if you’re like me, you keep a lot of windows and applications open all the time, causing a cluttered, overwhelming desktop. To solve this problem, I began using a Windows SysInternals tool from Microsoft called Desktops. (Mar 25, 2011)
Is my hard drive healthy?
The hard drive is rarely considered the primary cause in bottleneck cases; we usually tend to suspect the applications installed on the server. People often think the source of system performance issues is either disk corruption or insufficient disk space, but Physical Disk: %disk time and Physical Disk: Current Disk Queue Length are equally important metrics that work in parallel. There are few other ways to detect hard drive problems using other metrics, but for now I will only focus on these two performance counters. (Nov 17, 2010)
More Recent News
Grand Prize Winner Spam Survey
We are extremely pleased with the tremendous response that we have received to this point from our Fight Email Spam survey. As promised we have randomly selected winners of our gift card prizes and most recently,... (Feb 21, 2012)
Recent Spam Survey Winners
We are extremely pleased with the tremendous response that we have received to this point from our Fight Email Spam survey. As promised we have randomly selected winners of our gift card prizes and the grand prize... (Jan 23, 2012)
New Year's Resolution
We spend 8 to 10 (or more) hours a day at work - more time than we spend anywhere else - and our desks/workspaces are becoming our kitchen tables. But, do you realize that our desks are covered in more bacteria... (Jan 20, 2012)
