Tag: Customer Support
The Art of Listening
Hearing: one of the 5 senses that most individuals take for granted. But hearing and listening are very separate things. Listening allows you to hear and absorb what the other person is saying - not only the words, but what underlies them. It can also be the key to finding solutions to problems, and that's important for anyone who works in a call center or complaint department. (Apr 15, 2011)
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Writing technical doc
Writing technical documentation should not be a complicated procedure. Remember, you’re not writing a novel. You want to communicate information and procedures in a clear and concise fashion. Sometimes basic short... (May 15, 2012)
Go Postal on Spam
You get it at the office. You get it at home. Postal spam a.k.a. junk mail. Since the late 1800’s flyers, ad-mail, unsolicited magazines and pamphlets have been cluttering up people’s mailboxes and, now, people’s... (May 09, 2012)
Single installer to deploy
With the advent of 64-bit hardware, Microsoft has released a 64-bit version of Windows to leverage the capabilities of these hardware platforms. The new Version has the advantages of addressing more than 4 GB of... (May 03, 2012)
